Contact Us
Got a question about one of our reviews, a platform we cover, or the way sweepstakes casinos work in your state? We're here to help. Use the details below to reach the team behind coffeecreekranch.com.
Get in Touch by Email
The quickest way to reach us is by email at [email protected]. We aim to respond to all messages within 48 hours on business days. If your query is time-sensitive — for example, a factual correction that needs updating quickly — please say so in your subject line and we'll prioritise it.
What You Can Write to Us About
We welcome messages on any of the following topics:
- Review feedback — If you've used a platform we cover and something in our write-up no longer reflects what you found, let us know. Reader experience helps us keep assessments accurate and current.
- Factual corrections — Welcome offers, state availability, coin redemption thresholds and platform terms can change. If you spot something out of date, we want to hear it.
- Platform suggestions — Know of a sweepstakes casino you'd like to see reviewed? Send us the name and we'll look into it.
- General questions — Not sure how the sweepstakes model works, what Sweepstakes Coins are, or whether a particular platform is available in your state? Ask us and we'll do our best to help.
- Responsible play concerns — If you or someone you know needs support, our responsible gambling resources page has information on getting help. You're also welcome to email us directly.
- Partnership or editorial enquiries — For commercial or press-related messages, please mark your subject line clearly and we'll route it to the right person.
What We Are — and What We're Not
We're an independent comparison and review site. We research sweepstakes casino platforms so that readers in the US can make more informed decisions about where to spend their time — and, if they choose to, their money on optional coin purchases. We are not affiliated with any individual platform's customer support team, and we cannot access your account, process refunds, or intervene in disputes with operators.
If you have an account issue with a specific platform, you'll need to contact that operator's support team directly through their official site. We can, however, help you understand what you should expect from a platform based on what we've reviewed.
A Note on Our Editorial Approach
All platforms listed on this site are researched and reviewed independently. We may earn a commission when a reader signs up through one of our links — this is disclosed on our comparison pages — but commercial relationships do not determine how platforms are ranked or assessed. Our ratings reflect our editorial research, not payments from operators.
If you believe a ranking or write-up is inaccurate or misleading, please tell us. Reader scrutiny makes our coverage better. You can read more about who we are on our About Us page, and our full editorial rules are set out in our Terms and Conditions.
Response Times
| Type of message | Expected response time |
|---|---|
| General questions | Within 48 hours (business days) |
| Factual corrections | Within 48 hours; urgent corrections prioritised |
| Partnership or press enquiries | Within 3–5 business days |
| Platform suggestions | Acknowledged within 5 business days; review timelines vary |
We read every message, but we are unable to guarantee a response to every enquiry, particularly those unrelated to the site's content. We do not provide personalised legal or financial advice, and nothing on this site should be read as such.
Before You Write — Quick Answers
Many common questions are covered elsewhere on the site. These may save you a wait:
- How do sweepstakes coins work? Our platform reviews explain the dual-currency model — Gold Coins for entertainment play and Sweepstakes Coins for prize-eligible play — in the context of each site we cover.
- Is a sweepstakes casino available in my state? Availability varies by state, and operators update their eligible-state lists frequently. Check the operator's own terms for the most current information.
- Do I have to buy coins to win prizes? No. Legitimate sweepstakes casinos offer a no purchase necessary method of entry. This is a legal requirement in the US sweepstakes model, not just a marketing claim.
- Are prize redemptions taxable? Redeemed prizes may be subject to federal and state tax obligations. We are not tax advisers — readers should consult official IRS guidance or a qualified professional for their own circumstances.
- I'm worried about my gambling habits. Visit our responsible gambling page for organisations that can help, including resources available to US residents.